DVLA launches new online service to update details – forgetting can see motorists fined

DVLA has revealed a new online tool will be made available for motorists who need to update details on their vehicle log books (V5C). Changing your address on the document is crucial and motorists can face serious consequences for failing to get the form updated. 


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The DVLA says it received around 1.4million paper applications for a change of address last year. 

The new service will dramatically reduce the time it takes to process an application with chiefs predicting it will take less than two minutes to complete.  

Details on the log book will be updated instantly meaning motorists will no longer risk penalties for failing to change their information. 

A new log book will then be sent out to motorists within five working days so owners could store the details for when they sell a car. 

Under the previous system motorists could have waited up to six weeks to be issued a new logbook due to the time required to process the information. 

Motorists will simply need details of their vehicle registration number, log book document reference and their postcode to make the changes. 

DVLA Chief Executive, Julie Lennard said the new service was “quicker “ and “easier” than the previous system. 

Ms Lennard said: “We’re launching this service at a time when online services are becoming even more vital to help people get back on the road. 

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“This new online service is quicker and easier than sending your log book to DVLA so if you’ve just moved home try the service and see how simple it is.”  

Failing to keep the car’s V5C form updated can lead to penalties with motorists set to face fines or even potentially prosecuted. 

According to Motorway.co.uk road users could be fined up to £1,000 for failing to keep their details updated. 

However they warn everything from speeding fines to conviction notices get sent to the registered address. 


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This could mean motorists only discover they have unpaid speeding fines and an invalidated car insurance policy after they try and claim for damage. 

This announcement comes as DVLA launches a campaign to encourage motorists to try their online services, rather than sending in paper applications.

The DVLA warnes motorists cannot use the service if they have already sent their log book to be changed. 

The service is also unavailable for those who have sold or transferred their vehicle or for owners who have lost their log book. 

The agency says motorists should apply by post if they also wish to change their name alongside their address. 

The agency is actively encouraging motorists to try their online services before considering using a paper application form. 

The DVLA claims research by the firm shows 97 percent would recommend the agency’s online services with 86 percent saying it was more convenient. 

DVLA chiefs have recently revealed of “significant delays” in processing customers applications and returning documents. 

To ease concerns they have extended pink photocard driving licence for seven months for motorists whose cards were due to expire between 1 February and 31 August. 

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