Toyota to offer telematics-based Total-care Service for Grab's fleet of 1,500 Toyota vehicles in Singapore

Toyota Motor Asia Pacific (TMAP) has announced a new tie-up with Grab in Singapore in which it is set to offer its Total-care Service for 1,500 Toyota vehicles owned by Grab – through its subsidiary GrabRentals – in the republic.

The programme is a new set of mobility services designed by the automaker specifically for ride-hailing companies. Working with the latter, Toyota says it will leverage onboard telematics data through a shared information platform to provide a complete set of services such as fleet management, automotive insurance and vehicle maintenance packages for ride-hailing vehicles.

The system will collect driving data via Toyota’s in-vehicle data-transmission device, TransLog, and send this on to the Mobility Services Platform (MSPF), an information infrastructure developed by the automaker for vehicle connectivity.

Grab, Toyota and its local dealers will collaboratively use the vehicle data gleaned to achieve better synergies as well as road safety. Telematic reports, already available on the Grab driver app, will now be enhanced, allowing drivers to understand how they drive and where they can improve.

It also encourages better safety – Grab says that since the rollout of telematics began last year, there has been a 50% reduction in speeding incidents and 20% reduction in hard braking and sudden acceleration, which are potential causes of road accidents.

In the area of vehicle maintenance, the maintenance schedule for each vehicle will be optimised based on driving and vehicle condition data – Grab says that the programme will be able to provide its driver-partners with more cost-efficient and timely maintenance services.

The two parties added that the service will be extended to Grab-owned Toyota vehicles across Southeast Asia, in phases. In addition, both companies will work to increase the share of Toyota vehicles in Grab’s fleet in the region by 25% by 2020.

Toyota and Grab already have a strong working association. The automaker participated in the ride-hailing firm’s financing round in 2017, and earlier this year inked an agreement to strengthen their existing partnership and expand collaboration in the region. As part of the agreement, Toyota announced it was investing an additional US$1 billion (RM4 billion) in Grab.

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