I tried reaching out to customer support but that didn’t help at all.
BHPian SouraC recently shared this with other enthusiasts.
Hello Everyone, I need urgent help.
Both the wheel rims of my bike got damaged by a pothole (I still don’t understand how) although the air pressure was as per recommendation.
I argued with the service centre about why it got damaged by a not-so-dangerous pothole and I really never expected it can damage the rims and asked for a warranty claim for the manufacturing quality issue, but they forced me to claim it from insurance.
Now the bike is at the service centre since 14/05/2023 as the parts are not available. Logging a call with Honda has not helped at all. Can’t take it out of the service centre as the Insurance claim will get rejected.
Can anyone help with any contact in Honda India who can help in this regard?
Attaching pictures of the damage
Update
It’s been 40 days and my 4-month-old CB300F is still lying at the service centre due to the non-availability of spares.
Here’s what BHPian gharika had to say about the matter:
I had similar damage on my 2014 Duke 390, there was no air leak and the alignment was good so I kept using it as such for many years before I sold it. It will be hard to get a warranty for damage due to an impact, it’s not considered normal to drive into potholes, availability of parts is a totally different issue.
Here’s what BHPian Axe77 had to say about the matter:
This is definitely an insurance issue and not a warranty issue. But it’s really disappointing that even for a mass-market product like this, Honda is not able to immediately provide replacement rims. Alloy wheels bending is not unusual at all, especially in our conditions and for Honda to not sport a ready inventory of such parts really is inexplicable.
This is my principal gripe with Honda on their premium bikes but I’m shocked to see it extends to their mass-market offerings as well. Perhaps escalate this via Twitter or something in the hope of resolution although knowing Honda, not sure whether they will even care.
Worst case scenario, please consider whether you’d want to get the rims “fixed” / straightened if they are damaged within the tolerance limits of such a repair job. Not ideal I suppose but this is not an uncommon solution and one you may want to consider if there is simply no assurance from your SVC on availability.
Here’s what BHPian dinu2506 had to say about the matter:
Actually, these bends can be easily repaired by alloy wheel specialists. I had the same issue on my Bonnie in the front rim. There was no leak so I continued using it for 3 years. When it was time to change the tire, I anyway got the bend also removed by a local specialist. They have rotary machines that push out the rims and make it true. Working perfectly for the last two years.
Check out BHPian comments for more insights and information.
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