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The drivers had gone to fill their car up at an Asda petrol station in Woodchurch in the Wirral before receiving the fine. The parking ticket of £70 was sent to them after a camera error at the supermarket meant the parking systems thought they had been at the site for nearly six hours.
In fact, the couple had simply visited the site twice in the same day; once to pick up shopping in the supermarket and again later in the day to get petrol.
The Parkingeye cameras clocked the vehicle coming in for the Asda shop and leaving the petrol pump hours later.
This led the system to believe they were in the car park the whole time, overstaying the free parking limit by three hours and 44 minutes.
In order to have the fine cancelled the couple, who were not named, had to prove they were genuine customers with their receipts and bank statements.
In a bid to warn others, the couple posted in the Crimewatch Wirral Facebook group and urged drivers to keep their receipts.
They wrote: “Just wanted to make people aware, we recently received a £70 parking fine from ‘ParkingEye’ who are responsible for the parking in Asda, Woodchurch.
“The letter accused us of staying in the car park for five hours and 44 minutes, which we didn’t!
“We had visited the store in the morning and then again for petrol in the evening.
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“The cameras had recorded two out of four events and mistakenly had us down as being in the car park the entire time.
“I went into Asda and was told if I could bring the letter and receipts/bank statement into the store, they could quash it.
“I didn’t have it with me and so appealed the fine online providing a copy of our bank transactions, and have just received notification to say it’s been cancelled.
“Wanted to make people aware in case the same happens to them.”
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